Frequently Asked Questions

Persian rugs are truly special to us because they’re made in Persia, which is present-day Iran. You might see rugs from places like India, Pakistan, or China that have Persian designs, but authentic Persian rugs come exclusively from Iran.

We’re proud to specialize in genuine Persian rugs, bringing a piece of our heritage directly to you.

Our rugs come from some of the most renowned rug-making regions in the world, including Iran, Turkey, Morocco, Afghanistan, and the Caucasus.

Each rug comes with detailed information about its origin, age, condition, and how it was made.

All of our rugs are authentically hand-knotted or hand-woven.

Each one is a unique piece of art made from natural materials. There are no mass-produced machine-made or hand-tufted rugs here—just genuine artworks that are functional as well.

Absolutely!

All our rugs are professionally cleaned in their country of origin before they make their way to you. We want you to receive your rug in the best possible condition, ready to be a part of your home.

We do our very best to capture the true colors and details of each rug in our photos. However, depending on your screen settings and lighting, the colors might look a little different. Also, since our rugs are handmade and many are vintage, slight variations are part of their unique charm.

If you’d like more pictures or have any questions, please don’t hesitate to reach out, we’re here to help!

We get this question a lot, and we’re happy to share!

• Direct Sourcing: We personally source our rugs directly from the artisans in their home countries. This way, we cut out the middlemen.
• Online Business Model: Operating mainly online helps us reduce overhead costs.
• Our Promise: We pass those savings directly to you, so you can enjoy beautiful, authentic rugs without the hefty price tag.

We believe everyone should have access to these works of art!

We want to make your shopping experience as smooth as possible! That’s why we accept a variety of payment methods:

• Credit/Debit Cards: American Express, MasterCard, Visa
• Digital Payments: Google Pay, Apple Pay
• In-Person: Cash and cheques are welcome if you visit us
• Installment Plans: With our customized ‘Buy Now Pay Later’ plan, you can split your purchase into four interest-free payments over four months

We’re here to work with you in whatever way is most convenient!

Absolutely! You can definitely make a purchase as a guest. But if you’d like to create an account, there are some perks:

• Easy Order Tracking: Keep an eye on your order history and status
• Wishlist: Save your favorite rugs for later
• Insider Offers: Get access to special discounts and promotions in the future
• Faster Checkout: Save your details for a quicker checkout next time

Great news! Free worldwide shipping is now available on orders over C$200.

• Free tracked shipping worldwide: Canada, USA, Africa, Europe, Asia, South America, and Oceania or Australia
  
• Duty-free (Delivered Duty Paid) in North America 🇨🇦🇺🇸
  

Processing Time: We’ll process your order within 1 to 5 business days.

We’re committed to delivering your rug safely and efficiently!

We know you’re excited to receive your rug, and we’re just as excited to get it to you!

• Processing Time: Once you place your order, we’ll have it ready to go within 1 to 5 business days (excluding weekends and holidays).
• Shipping Notification: As soon as it ships, we’ll send you an email with a tracking number. Sometimes it takes about 48 hours for the tracking info to update.

Need Help? If you have any questions along the way, feel free to contact us, we’re always happy to assist!

We ship all our rugs from our warehouse in Oakville, Ontario, Canada.

• Customs Info: For our friends outside Canada, please be aware that you might be responsible for customs or duty charges. The good news is, the U.S. typically doesn’t charge duty on incoming rugs.

Questions? If you need more details, feel free to reach out, we’re here to help!

Your happiness is the most rewarding part of our work.

• Returns & Exchanges: If you’re not absolutely in love with your rug, you can return it within 7 days of receiving it for a full refund or exchange.
• Conditions: Please make sure the rug is in its original condition and packaging, and hold onto your proof of purchase.
• How to Start: Just send us an email at hello@rugtherock.com, and we’ll guide you through the process.
• Please Note: You’ll be responsible for return shipping costs and any customs fees that might apply.

We’re here to make things right!

If you’re a interior designer or a related business, we’d love to partner with you. Our trade program offers exclusive benefits like special pricing and early access to new collections.

Just sign up here, and we’ll reach out to chat about how we can work together.

We’re excited to collaborate with you!

Yes, we offer wholesale options!

We produce Persian Gabbeh rugs, vintage distressed rugs, and rug accessories like pillow covers. Since we handle the production ourselves, we’re able to offer competitive wholesale prices.

If you’re interested, please contact us, and we’ll be happy to discuss how we can meet your needs.

Yes, we do!

Our Try Before You Buy service, Rug N' Roll, is available only in the Greater Toronto Area & Hamilton.

• How It Works: We’ll bring a selection of rugs to your home so you can see how they look and feel in your space before you decide.
• Book an Appointment: Just visit this page to set up a time that’s convenient for you.

We want you to find the perfect rug!

Yes, we do!

We offer professional cleaning services for handmade wool and silk rugs, called 'Rug Shui.' Our team knows exactly how to care for these special pieces to keep them looking their best.

If your rug needs some TLC, simply fill out the form on this page, and we’ll take care of the rest.